Get as much use and value as possible
After-sales Support
Our approach at INSCOPER is to treat microscopy systems as living organisms. We resolve any issues that users may encounter, while also developing any necessary upgrades when a new team starts working on a system, a new third-party device needs integrating, or the operating system needs updating.
Our support engineers handle work requests by telephone and TeamViewer. Our existing customers are accustomed to rapid response times.
Warranty & Support Service
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| Service | Years 1&2 | Following the first two years (Unchanging setup) | Following the first two years (Evolving setup) |
|---|---|---|---|
| Contact | ✓ via email, telephone. Response within 24 business hours. | ✓ | ✓ |
| Assistance | ✓ in training and using the software | ✓ | ✓ |
| Diagnosis | ✓ in the event of breakdown or malfunction | ✓ | ✓ |
| Troubleshooting | ✓ software-related problems | ✓ | ✓ |
| Replacement | ✓ of a malfunctioning Device Controller | ✓ | ✓ |
| Update | ✓ up to 2 setup/software updates per year | ✓ | ✓ |
What Our Clients Say
★★★★★
“INSCOPER’s imaging software has revolutionized our lab work. The automation features have saved us countless hours, and the support team is always ready to assist with any queries.”
Dr. Emily Carter
Lead Research Scientist
★★★★★
“The smart microscopy solutions provided by INSCOPER have enhanced our research capabilities significantly. Their customer service is exceptional, always ensuring we get the most out of their products.”
Prof. John Smith
Head of Biology Department
Common Questions
Find answers to the most frequently asked questions about our services and support.
What services does INSCOPER offer?
INSCOPER provides advanced imaging software solutions designed for automated and smart microscopy, catering to various research and industrial needs.
How can I get technical support?
You can reach our technical support team via email or phone. We are available 24/7 to assist with any issues or inquiries you may have.
Is there a trial version available?
Yes, we offer a free trial version of our software so you can experience its capabilities before making a commitment.
Can INSCOPER software integrate with existing systems?
Our software is designed to be compatible with a wide range of existing systems, ensuring seamless integration and enhanced functionality.
What are the pricing options?
We offer flexible pricing plans tailored to meet the needs of different organizations. Please contact us for a detailed quote.
Need More Information?
Unlock the Power of Smart Microscopy
Experience the future of microscopy with INSCOPER. Sign up for a personalized demo or reach out to our expert support team to discover how our innovative imaging software can revolutionize your research.